nb8800 Privacy Policy

1. Personal Data We Collect

1.1 Registration Data

When you create an nb8800 account, we collect the information you provide directly, including your full legal name, date of birth, residential address (including city — for example, Dhaka, Chittagong, Sylhet, or Khulna), email address, and mobile phone number. This data is necessary to establish and maintain your account and to verify your identity in accordance with our Know Your Customer (KYC) obligations.

1.2 Identity Verification Documents

To comply with our verification requirements, we may collect copies of identity documents such as your National Identity Card (NID), passport, or driving licence. We may also request a recent utility bill or bank statement as proof of address, and documentation confirming ownership of your payment method (for example, a screenshot of your bKash or Nagad account in your registered name).

1.3 Financial Data

We collect information related to your transactions on the Platform, including deposit amounts, withdrawal requests, payment method identifiers (such as bKash wallet numbers, Nagad numbers, or Rocket numbers), transaction timestamps, and transaction reference numbers. We do not store full bank card numbers; card payment data is handled directly by our certified payment processors.

1.4 Usage and Technical Data

When you access nb8800, we automatically collect certain technical data including your IP address, device type, operating system, browser type and version, referring URL, pages visited, session duration, and in-game activity logs. This data is used to ensure Platform security, detect fraudulent or abusive behaviour, and improve the user experience.

1.5 Communications Data

If you contact our support team by email or live chat, we retain records of that correspondence, including the content of messages and any attachments you send, in order to resolve your query and maintain an accurate account history.

1.6 Cookies and Tracking Technologies

nb8800 uses cookies and similar technologies (such as local storage and session tokens) to operate the Platform, maintain your logged-in session, remember your preferences, and analyse aggregate usage patterns. Please refer to Section 9 of this Policy for full details on our use of cookies.

2. How We Use Your Personal Data

nb8800 processes your personal data for the following specific purposes:

3. Legal Basis for Processing

nb8800 processes your personal data on the following legal grounds:

• Contractual necessity: Processing is required to perform the contract between you and nb8800 — specifically, to operate your account, process payments, and deliver gaming services.
• Legitimate interests: Processing is necessary for our legitimate interests in operating a secure, fair, and commercially viable platform, provided these interests do not override your fundamental rights.
• Legal obligation: Processing is necessary for nb8800 to comply with applicable legal and regulatory requirements, including anti-money laundering and identity verification obligations.
• Consent: For marketing communications and non-essential cookies, we rely on your explicit consent, which you may withdraw at any time.

4. Sharing Your Personal Data

nb8800 does not sell, rent, or trade personal data. We share your data only in the following limited circumstances:

4.1 Payment Service Providers

We share necessary transaction data with payment processors including bKash, Nagad, Rocket, Upay, and bank transfer partners to facilitate deposits and withdrawals. These providers are contractually bound to handle your data securely and to use it only for the purpose of processing your transactions.

4.2 Game Technology Providers

Game studios and platform providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) may receive limited technical data, such as a pseudonymous player identifier and session token, that is necessary to deliver their games on the nb8800 Platform. These providers do not receive your full identity or financial data.

4.3 Identity Verification Partners

We may use specialist third-party KYC service providers to assist with identity document verification. Any such provider is subject to a data processing agreement with nb8800 and is prohibited from using your data for any purpose other than identity verification.

4.4 Legal and Regulatory Disclosures

We may disclose personal data to law enforcement agencies, regulatory authorities, or other governmental bodies where we are required to do so by law, court order, or in connection with the prevention or detection of financial crime. We will notify you of such disclosure where we are legally permitted to do so.

4.5 Business Transfers

In the event that nb8800 undergoes a merger, acquisition, or sale of all or part of its assets, your personal data may be transferred to the relevant successor entity as part of that transaction. You will be notified of any such transfer and any material change to the way your data is processed.

5. Data Retention

nb8800 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention guidelines apply:

• Active account data: Retained for the duration of your account relationship with nb8800, plus a minimum of five years after account closure to comply with anti-money laundering record-keeping requirements.
• Transaction records: Retained for a minimum of five years from the date of the transaction.
• Identity verification documents: Retained for five years following account closure or the end of the business relationship.
• Support correspondence: Retained for three years from the date of the last interaction, unless the correspondence relates to an ongoing dispute or legal matter.
• Marketing consent records: Retained until you withdraw consent, plus one year thereafter.
• Technical and usage logs: Typically retained for 12 months unless required for longer periods for security or fraud investigation purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an individual.

6. Data Security

nb8800 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers;
• Encryption of sensitive data fields at rest within our databases;
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis;
• Multi-factor authentication for internal administrative systems;
• Regular security audits, penetration testing, and vulnerability assessments;
• Intrusion detection and monitoring systems operating 24 hours a day, 7 days a week.

In the event of a data security breach that is likely to result in a risk to your rights and freedoms, nb8800 will notify affected users promptly and take all reasonable steps to contain and remediate the breach.

7. Your Data Rights

As a user of nb8800, you have the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data nb8800 holds about you at any time.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: In certain circumstances, you may request that we delete your personal data. Note that we may be unable to fulfil this request where retention is required by law or where your account has an outstanding balance or pending transactions.
• Right to restriction: You may request that we restrict processing of your data in certain circumstances, for example while the accuracy of data is being contested.
• Right to data portability: You may request a copy of your personal data in a structured, machine-readable format to transfer to another service provider.
• Right to withdraw consent: Where processing is based on consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object: You may object to processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.

To exercise any of these rights, please contact our support team at [email protected]. We will respond to all verifiable requests within a reasonable timeframe. We may require you to verify your identity before processing a data rights request.

8. International Data Transfers

nb8800 operates a platform that serves players across Bangladesh. Some of our technology partners and game studio providers are located outside Bangladesh. Where personal data is transferred to servers or processors in other countries, nb8800 takes reasonable steps to ensure that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Policy.

Such safeguards may include contractual clauses in data processing agreements with our partners that require them to protect your data to an adequate standard, and we select partners who maintain internationally recognised information security certifications where practicable.

9. Cookies and Tracking Technologies

9.1 What Are Cookies

Cookies are small text files placed on your device by the nb8800 Platform when you visit. They allow the Platform to recognise your device, maintain your session, and remember your preferences across visits. Similar technologies such as local storage items and session tokens serve comparable functions within web applications.

9.2 Types of Cookies We Use

• Essential cookies: Required for the Platform to function. These include session authentication tokens that keep you logged in and security tokens that protect against cross-site request forgery. These cannot be disabled without breaking core Platform functionality.
• Functional cookies: Remember your preferences such as language settings, game display preferences, and notification choices.
• Analytics cookies: Collect anonymised data about how users interact with the Platform — such as which pages are visited most and where users encounter errors — to help us improve the service. This data is aggregated and does not identify individual users.
• Marketing cookies: Used with your consent to track the effectiveness of our promotional campaigns and to ensure you do not see the same promotion repeatedly. These are only placed where you have given explicit consent.

9.3 Managing Cookies

You may control cookie settings through your browser's privacy preferences. Please note that disabling essential cookies will prevent the Platform from functioning correctly. Withdrawing consent for non-essential cookies will not affect your ability to use the core features of nb8800 but may limit personalisation features.

10. Protection of Minors

nb8800 is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from persons under the age of 21. During account registration, we require users to confirm their date of birth and we apply age verification procedures as part of our KYC process. If we become aware that personal data has been collected from a person under 21, we will immediately suspend the relevant account and delete the data in question.

11. Updates to This Policy

nb8800 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform features. The most current version of this Policy will always be available at nb8800.org/privacy-policy, and the "Last Updated" date at the top of this page will be revised accordingly.

Where we make material changes to this Policy — for example, changes that affect how we use your data in a significant way — we will notify registered users via the email address associated with their account prior to the changes taking effect. Your continued use of nb8800 after any update constitutes your acceptance of the revised Policy.

12. Contact and Data Enquiries

For any questions, concerns, or requests relating to this Privacy Policy or the way nb8800 handles your personal data, please contact our support team. Our data enquiries team is available 24 hours a day, 7 days a week.

Contact email: [email protected] (plain text — not a clickable link). Please include "Privacy Enquiry" in the subject line of your email to ensure your message is directed to the appropriate team.